Refund Policy

Effective Date: December 1st, 2025

At Helpful Hands, we strive to provide reliable and compassionate non-medical home care services. We understand that there may be situations where a client requests a refund. This Refund Policy explains the circumstances under which refunds may be considered.

1. Services Provided

All services are non-medical in nature, including personal assistance, companionship, meal preparation, light housekeeping, transportation, medication reminders, and related support.
Services are scheduled in advance and billed according to the Service Agreement.

2. Refund Eligibility

Refunds will only be considered in the following situations:

Services prepaid but not provided due to agency error or scheduling mistake.
Cancellations by the agency that result in unused prepaid service hours.

3. Refund Exclusions

Refunds will not be issued for:

Services already rendered or partially completed.
Cancellations by the client made without giving at least 24 hours’ notice.
Missed visits due to client unavailability or failure to prepare for scheduled care.

4. Refund Request Process

Clients must submit a written refund request to Helpful Hands via email or mail.
Refund requests must include:
- Client name and contact information
- Date(s) and type of service in question
- Reason for the refund request
Refund requests will be reviewed and responded to within 7 business days.

5. Refund Method

Approved refunds will be issued via the original payment method or by check, at the discretion of Helpful Hands.

6. Changes to Policy

Helpful Hands reserves the right to update this Refund Policy at any time. Clients will be notified of any significant changes.

Helpful Hands
Phone: 712-831-2142
Email: helpfulhand.inhomecare@gmail.com