Privacy Policy

Effective Date: December 1st, 2025

At Helpful Hands, we are committed to protecting the privacy and confidentiality of our clients. This Privacy Policy explains how we collect, use, and safeguard personal information you provide to us in connection with our non-medical home care services.

1. Information We Collect

We may collect the following information to provide quality care and services:

Personal identification information (name, address, phone number, email)
Health-related information relevant to non-medical care (mobility, allergies, dietary preferences, care routines)
Emergency contact information
Service notes and visit logs

2. How We Use Your Information

Your information is used solely for:

Planning, coordinating, and providing non-medical care
Communicating with clients, families, or authorized contacts
Maintaining accurate records of services provided
Billing and administrative purposes

3. How We Protect Your Information

All client records are stored securely in locked files or password-protected digital systems.
Only authorized personnel have access to your information.
We take reasonable precautions to prevent unauthorized access, disclosure, or misuse of client information.

4. Confidentiality

We do not share personal information with third parties without your explicit consent, except as required by law or in emergency situations.
Staff are trained and required to maintain strict confidentiality regarding all client information.

5. Client Rights

Clients have the right to:

Review their own records
Request corrections to their information
Ask questions about how their information is handled

6. Communication

By receiving services from Helpful Hands, clients consent to necessary communications related to care, including appointment reminders, care updates, or emergency notifications.

7. Policy Updates

Helpful Hands reserves the right to update this Privacy Policy at any time. Clients will be notified of any significant changes.

Helpful Hands
Phone: 712-831-2142
Email: helpfulhand.inhomecare@gmail.com